Refund & Exchange Policy

**Last Updated: October 2026**

We take extraordinary pride in the quality and packaging of every ROFAAR combo. Your total peace of mind is our priority.

1. Damaged or Incorrect Items If your package arrives with damage sustained in transit or missing items: - Please notify us within **48 hours** of delivery via WhatsApp or email with clear photos of the package and item. - We will arrange an immediate replacement or full refund at no additional cost to you.

2. Non-Refundable Items Due to the sacred nature of prayer garments and personalized keepsake cards: - Custom engraved or personalized cards cannot be returned unless damaged upon receipt. - Items must remain unused in their original luxury box presentation.

3. Refund Processing Approved refunds are remitted within **3 to 5 business days** through your original payment method (bKash, Nagad, Card, or Bank Transfer).